Job Title: Senior Library Assistant

Key Responsibilities:

1. Patron Services
Assist library patrons (students, faculty, and staff) with locating and using library resources.
Provide reference and information services, including answering queries and guiding users in research and information retrieval.
Conduct library orientations and tours for new users.

2. Circulation and Resource Management
Oversee circulation desk operations, including checking in and out library materials, managing holds and reserves, and handling overdue items.
Maintain accurate records of library transactions and user accounts.
Assist with the processing, cataloging, and shelving of new library materials.

3. Supervision, User Assistance and Training
Supervise and provide training for junior library assistants, student workers, and volunteers.
Coordinate work schedules and assignments for support staff.
Ensure that library policies and procedures are followed by all staff members.
Assist library patrons with accessing and using electronic resources.
Develop and deliver training sessions and instructional materials (e.g., guides, tutorials) on using e-resources effectively.
Provide support for library reference services, particularly in the area of electronic resources.

4. Collection Maintenance
Assist with the organization and maintenance of library collections, including shelving, shelf-reading, and weeding.
Conduct inventory checks and report any discrepancies or issues with library materials.
Help with the preparation of materials for bindery and repair.

5. E-Resources Management
Assist in the acquisition, licensing, and renewal of electronic resources, including databases, e-journals, and e-books.
Maintain accurate records of electronic resource subscriptions, licenses, and usage statistics.
Monitor and troubleshoot access issues, working with vendors and IT staff to resolve problems promptly.

6. Technical Support and Troubleshooting
Provide technical support for electronic resource access issues, including authentication problems, broken links, and platform errors.
Collaborate with IT and vendors to ensure the seamless integration of electronic resources with library systems (e.g., library catalog, discovery layer).
Develop and maintain documentation for troubleshooting common e-resource access issues.

7. Data Analysis and Reporting
Collect and analyze usage statistics for electronic resources to inform collection development and budgeting decisions.
Generate regular reports on electronic resource usage, expenditures, and access issues for library administration.

8. Collaboration and Communication
Liaise with vendors and publishers to manage electronic resource subscriptions and resolve access issues.
Work with other library departments to integrate electronic resources into the library’s overall collection and services.
Participate in library committees and working groups related to electronic resources and digital services.

9. Continuous Improvement
Stay current with trends and developments in electronic resources and digital library services.
Recommend and implement improvements to electronic resource management processes and systems.
Participate in professional development opportunities, including workshops, conferences, and training sessions.

10. Administrative Support
Assist with the preparation of statistical reports and other administrative documentation as required.
Handle routine correspondence and communications related to library operations.
Manage supply inventory and order necessary materials and equipment.


Education and Experience
QUALIFICATIONS:
Bachelor’s Degree in Library and Information Science with IT/ICT Option
Master’s Degree will be an added advantage
Minimum 5 years’ experience working with e-resources in a University Library
Must be a member of a relevant Professional Body
Demonstrated experience with library systems, digital libraries, and information technologies.
Proficiency in cataloging standards (e.g., MARC), metadata schemas and library protocols (e.g., Z39.50).
Experience with integrated library systems (ILS) or library management systems (LMS)
Familiarity with library discovery platforms (e.g. EBSCO Discovery Service) and open-source software (e.g., Koha).

Skills and Competencies
Strong technical aptitude and problem-solving skills, particularly related to electronic resources and digital content.
Excellent organizational and time-management skills, with the ability to manage multiple tasks and priorities effectively.
Strong communication skills, both written and verbal, with the ability to provide clear and concise instructions and documentation.
Customer service orientation with the ability to work effectively with diverse library users and staff.
Proficiency in data analysis and reporting, with experience using tools such as Excel or statistical software.
Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple responsibilities.